Welcome to Artisan3D Malaysia (“we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website https://artisan3d.xyz/ (“Site”), mobile site, and all services, features, and products provided (collectively, the “Services”). By accessing our Site, creating an account, or purchasing products from us, you agree to be legally bound by these Terms. If you do not agree, you must immediately stop using our Services. We reserve the right to update or amend these Terms at any time by posting the revised version on this page. Your continued use of our Services after such changes constitutes acceptance of the updated Terms.
- Eligibility and Use of Services
To access or use our Services, you must be at least the age of majority in your country or state of residence, or have obtained valid consent from a parent or legal guardian. You agree that you will not use our Services for any unlawful, unauthorized, or prohibited purpose, including acts that infringe upon intellectual property rights or violate applicable laws. You must not attempt to introduce viruses, malware, or other harmful code into our systems. Any breach of these Terms may result in immediate suspension, termination of your account, and legal action if applicable.
- General Conditions
We reserve the right to refuse service to any individual, at any time, for any reason. You acknowledge that non-payment and account information, excluding payment details, may be transmitted unencrypted across networks, although payment information is always processed securely. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Services, Site content, or intellectual property without our express written consent.
- Products and Services
Certain products may be available exclusively online and in limited quantities. Product availability, specifications, and descriptions are subject to change at our sole discretion without prior notice. While we strive for accuracy, product colours and images displayed on your device may not exactly match the actual product. We reserve the right to limit sales of products or Services to any person, household, geographic region, or jurisdiction. We do not warrant that our products or Services will meet your expectations, nor that any errors will be corrected immediately.
- Prices and Modifications
All prices displayed on the Site are in Malaysian Ringgit (MYR) unless otherwise stated and are subject to change without prior notice. We reserve the right to modify, suspend, or discontinue any part of the Services at any time without liability to you or any third party.
- Billing and Account Information
We reserve the right to decline, reject, or cancel any order at our discretion. Restrictions may apply to orders placed using the same account, credit card, billing address, or shipping address. You agree to provide accurate, complete, and current billing, shipping, and contact information to enable proper processing of your transactions. For information regarding returns, exchanges, or refunds, please refer to our Return Policy.
- Third-Party Services and Links
From time to time, we may provide access to third-party tools, services, or external websites. These third-party offerings are provided strictly “as is” and at your own risk. We do not warrant, endorse, or assume responsibility for the accuracy, availability, or content of third-party materials. You are responsible for reviewing and accepting the terms and policies of third parties before engaging in any transactions with them.
- User Content and Feedback
By submitting comments, feedback, suggestions, or other materials, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, adapt, publish, and distribute such materials in any form without obligation to provide compensation. You agree not to submit unlawful, offensive, defamatory, or otherwise harmful content, and you must not impersonate any other person or entity. You are solely responsible for the legality and accuracy of your submissions.
- Prohibited Uses
You may not use the Site or Services for any unlawful or prohibited purposes. Prohibited activities include, but are not limited to, violating laws or third-party rights, engaging in harassment or discrimination, uploading malicious code, spamming, phishing, scraping, or interfering with the security or functionality of the Site. Violation may result in immediate suspension or permanent termination of your access to the Services.
- Disclaimer of Warranties
Our Services and products are provided “as is” and “as available,” without any warranties, representations, or guarantees of any kind, whether express or implied, except where required by law. We do not warrant that Services will be uninterrupted, secure, or error-free. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.
- Limitation of Liability
To the fullest extent permitted by law, our liability for any claim is limited to RM100 or the repair/replacement of the product, or re-supply of the relevant Service, whichever is applicable. We are not liable for indirect, incidental, punitive, or consequential damages, including lost profits, data, or business opportunities. Claims must be brought within four (4) months of the cause of action arising.
- Indemnification
You agree to indemnify, defend, and hold harmless Artisan3D Malaysia, its affiliates, officers, employees, contractors, and partners from any claims, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms or misuse of the Services.
- Termination
These Terms remain in effect unless terminated by you or us. We may suspend or terminate your account and access to the Services at any time without notice if we determine that you have violated these Terms. Upon termination, all rights granted to you will immediately cease.
- Governing Law
These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or relating to these Terms or the Services shall be resolved under the exclusive jurisdiction of Malaysian courts.
- Intellectual Property
All content on the Site, including but not limited to text, images, designs, trademarks, logos, and software, is the property of Artisan3D Malaysia or its licensors. Unauthorized reproduction, modification, distribution, or commercial use of such content is strictly prohibited.
- Discounts and Promotions
Only one discount code may be applied per order, unless explicitly stated otherwise. Discount codes cannot be combined with other promotions or applied to sale or clearance items. We reserve the right to amend or cancel any promotional offers or discount codes at our sole discretion.
- Affiliate Programme
Where applicable, affiliate discount codes are intended solely for personal promotion and sharing with your audience. Affiliate codes must not be resold, distributed through third-party businesses, or published on discount code websites. Misuse may result in removal from the affiliate programme and cancellation of commissions.
- Contact Information
For any questions regarding these Terms and Conditions, please contact us at:
📞: +60 11-5428 9226
