At Artisan3D Malaysia (https://artisan3d.xyz/), we are committed to safeguarding your personal information and ensuring your privacy is protected in accordance with the Personal Data Protection Act 2010 (PDPA Malaysia). This Privacy Policy sets forth the manner in which we collect, process, store, use, and protect personal data obtained through your interaction with our website, products, and services (collectively, the “Services”). By accessing or using our Services, you acknowledge and agree to the terms of this Privacy Policy.
- Information We Collect
We may collect personal information that you voluntarily provide when using our Services, including but not limited to your name, billing and shipping addresses, email address, phone number, and payment information. In addition, we may collect technical information automatically, such as IP address, browser type, device information, and operating system, for purposes of security, analytics, and system optimization. Transactional information, including order history, payment records, and delivery details, is collected to ensure accurate fulfillment of our Services. Marketing preferences will only be collected with your explicit consent.
- Use of Personal Data
We utilize your personal information solely for the purposes described herein. This includes processing and fulfilling orders, delivering products and services, responding to inquiries, providing customer support, improving our website and Services, and communicating information regarding promotions, new products, or updates — strictly when consented to. Furthermore, personal data may be used to comply with legal obligations, regulatory requirements, or legitimate business interests.
- Consent and Legal Basis
By providing personal data for the purposes of transacting, verifying payment, arranging delivery, or requesting a refund, you explicitly consent to the collection and processing of your personal information for those purposes. For secondary purposes such as marketing communications, your consent will be obtained through opt-in mechanisms. You may withdraw consent at any time by contacting us at our official email address. Withdrawal of consent will not affect the legality of prior processing.
- Disclosure and Sharing of Information
We may disclose personal data where required by law, legal process, regulatory authority, or to enforce our Terms of Service. In the event of a business transfer, including merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We do not sell, trade, or rent your personal information to third parties under any circumstances. Any disclosure will be limited to the minimum information necessary and in accordance with applicable law.
- Third-Party Services
We engage trusted third-party providers, including payment gateways, logistics partners, and analytics services, to perform specific functions on our behalf. These third parties are contractually obligated to maintain the confidentiality of personal data and are only authorized to use it as necessary to perform their functions. Once you leave our website or are redirected to a third-party platform, this Privacy Policy ceases to apply, and you should review the third party’s privacy policies.
- Data Security and Protection
We implement administrative, technical, and physical safeguards to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Security measures include encryption, firewalls, secure servers, restricted access, and other industry-standard practices. Despite these measures, no method of data transmission over the internet or electronic storage can be guaranteed to be 100% secure. By using our Services, you acknowledge and accept this inherent risk.
- Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, remember preferences and cart items, and analyze website traffic. You may configure your browser to reject or delete cookies; however, disabling cookies may impact the functionality of certain website features and Services.
- Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. Data no longer required will be securely anonymized or deleted using appropriate methods to prevent unauthorized access.
- Your Rights Under PDPA
You have the right to access, correct, or update your personal data, withdraw consent for processing, or request the deletion of your data, subject to legal or contractual restrictions. Requests may be submitted via our official contact channels, and we will respond within the statutory time frame. These rights are intended to empower you to maintain control over your personal information.
- Age of Consent
By using this website, you confirm that you are at least the age of majority in your jurisdiction or that you are a parent/guardian providing consent for any minor dependents to access and use our Services.
- Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in regulatory requirements, business practices, or technological developments. Material changes will be highlighted on this page. Continued use of our Services constitutes acceptance of any updates.
- Contact Information
For inquiries, complaints, or requests concerning this Privacy Policy or your personal data, please contact us at:
📞: +60 11-5428 9226
