At Artisan3D Malaysia (https://artisan3d.xyz/), we are committed to ensuring the prompt, secure, and reliable delivery of all orders placed through our website. This Delivery Policy governs the shipment, handling, risk, and receipt of products purchased online and forms a binding part of your purchase agreement. By placing an order with Artisan3D, you acknowledge and agree to comply with the terms set forth in this policy.
- Order Processing
All orders are processed during our standard business hours. Processing times may vary depending on product availability, payment verification, and order volume. We reserve the right to delay or modify processing times at our discretion. You will receive a confirmation email once your order has been successfully placed, and another notification when your order has been dispatched.
- Shipping Methods and Charges
We offer various shipping options which may differ based on your location, order size, and product type. Shipping fees, if applicable, will be calculated at checkout and communicated prior to payment. All shipping costs are non-refundable unless otherwise stated in our Returns Policy. We reserve the right to modify shipping fees or methods without prior notice.
- Delivery Timeframes
All delivery timeframes are estimates and cannot be guaranteed. Actual delivery may be affected by factors beyond our control, including but not limited to: adverse weather, public holidays, courier operational delays, customs clearance, and other logistical disruptions. Based on historical performance, domestic deliveries generally take 2–4 business days, though delays may occasionally occur.
- Order Tracking
Where available, tracking information will be provided via email upon dispatch. Tracking numbers allow you to monitor the status of your shipment. It is your responsibility to ensure the delivery address provided is accurate and complete to facilitate smooth delivery.
- Shipping Address Accuracy
Customers must provide accurate and complete shipping information. Artisan3D Malaysia is not responsible for shipments delayed, lost, or returned due to incorrect, incomplete, or undeliverable addresses. Additional fees may apply for re-delivery of orders affected by incorrect address details.
- Risk of Loss
All products remain the property of Artisan3D Malaysia until payment has been received in full. Once the courier accepts the parcel for delivery, the risk of loss or damage passes to the customer. We recommend inspecting parcels immediately upon receipt and notifying the courier or us in case of visible damage.
- Failed Delivery Attempts
If a courier delivery attempt fails, a notice or instructions for rescheduling/collection may be left. Artisan3D is not responsible for orders returned due to failed delivery attempts or uncollected parcels. Additional shipping fees may apply to resend returned orders.
- Delivery Exceptions
Certain products may require special handling, pre-order arrangements, or longer fulfillment times. We reserve the right to communicate any exceptional delivery conditions prior to dispatch.
- Contact for Delivery Issues
For inquiries, complaints, or assistance regarding delivery, customers should contact our support team at:
📞: +60 11-5428 9226
We will investigate delivery issues promptly and provide assistance to the best of our ability, in line with applicable laws and our policies.
